Hidden fees, they don't show up, the modems they give you are terrible, connections die constantly, customer service is absolutely dire.
Is it because of deregulation?
Cortes:Is it because of deregulation?
How many suppliers of those services do you actually have to choose from?
https://mises.org/daily/2139/Who-Owns-the-Internet
There are plenty of regulations.
To paraphrase Marc Faber: We're all doomed, but that doesn't mean that we can't make money in the process. Rabbi Lapin: "Let's make bricks!" Stephan Kinsella: "Say you and I both want to make a German chocolate cake."
"Is it because of deregulation?"
Neo-liberals
Obv.
As Daniel pointed out, there are PLENTY of regulations. Here in Brazil as well as in the US, there is no free entry in the market for those types of companies. So there you have it, a monopoly.
It's important to note that monopolies have nothing to do with the number of service providers in a given market niche. It has to do with whether people are free to offer their services or not. So you could have only one provider in a given niche and don't have a monopoly, and you could have 20 providers and have a monopoly. There's no way to know the optimal number of providers in a given market if the entry is blocked by government intervention.
That said, enjoy: